"The request I sent to you earlier (below in this string) which you replied to in minutes, there might be some other CROs that would have replied in 3 weeks or more."
"The tracking of study progress and invoicing is very important. The simplicity of communication process between CRO and sponsor – very important. I know I can contact you, Sara, or Fred DIRECTLY, for anything. And I get answers. There are some other places that think it is better to have 4 or five layers between sponsor and people in charge of the work. If anyone tries to change your model – please suggest they talk to some sponsors. I will be glad to tell them to leave it alone."